Dee Why and Robyn Anne Florist

Security of Ordering Online

www.deewhyflorist.com.au is committed to ensuring your security when ordering online. We have technical systems in place to ensure your security when providing your credit card details.

We use eWay (http://www.eway.com.au) to process your credit card payment. Your credit card details are never handled by our system and we do not receive a copy of your credit card number. eWay is a trusted Australian Credit Card processor that is used by thousands of websites to process credit cards online.

Tips for Ordering Safely Online
Never submit your credit card details over an insecure site. Furthermore, don't simply believe that because a site claims to be secure, that it is. Check your browser - a small, locked padlock somewhere near the address bar.

Refund Policy

At Dee Why Florist we use fresh flowers and quality materials to ensure that you receive only the best. Flowers are perishable by nature, however, they should last between 4 to 7 days or more from delivery. If your flowers do not last at least 4 days, and have been cared for in a satisfactory manner, please contact us immediately to arrange a replacement or refund.

Complaints must be received within 24 hours of delivery and the product must be returned to allow our staff to allow them to assess the problem. Please note that we are unable to provide a replacement order or refund if the flowers have been thrown out and/or are not able to be returned or collected.

A number of resolutions may be available to you and are subject to your particular situation. Note: All refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased. Refunds for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only. A voucher to the same amount paid will be issued for all cash purchases.

Terms of Use

By accessing, browsing, using or purchasing any items on this site, you agree to the terms and conditions of www.deewhyflorist.com.au.

Images found on this site are used as guides only and may not be exactly the same as the final product. Seasonal variations may mean that some flowers are unavailable at different times of the year. Every effort will be made to provide a similar flower/product of equal value.

Substitution Policy

Images used on our site are from photographs taken of actual orders from our shop.  We have a reputation for delivering beautiful designer arrangements and the last thing we do before any arrangement leaves the shop is ask "would I like to receive this gift?".  The arrangement does not leave the shop until the answer is "yes".  

Due to seasonal flower availability we may not be able to source the flowers shown in the images all year round, however, every effort will be made to ensure the look of the arrangement is as close to the picture as possible. Only flowers of equal quality and value will be used to ensure that the final product is just as beautiful. 

DELIVERY INFORMATION

Please note whilst every effort is made to deliver your order on time we are unable to guarantee a time delivery.

All our deliveries are guaranteed for same day delivery  by 5.30pm excluding peak periods such as Valentines Day, Mother’s Day and Christmas.

If you place in delivery instructions section a request to have your order delivered by a certain time we will do our best to meet your request.

We suggest calling the store if you require a specific time for delivery (extra charges may apply)

Privacy Statement

This web site is owned and operated by Robyn Anne Florist & Dee Why Florist and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site ("the web site"), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the
web site.

We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site.

We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

Personal Information

Personal information about visitors and customers to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

Use of Information

Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Credit Card Information

We use eWay (http://www.eway.com.au) to process your credit card payment. Your credit card details are never handled by our system and we do not receive a copy of your credit card number. eWay is a trusted Australian Credit Card processor that is used by thousands of websites to process credit cards online.

Disclosure

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Cookies

Cookies are data that a Web site transfers to an individual's hard drive for record-keeping purposes. Cookies, which are industry standard and are used by most Web sites, including those operated by us, can facilitate a user's ongoing access to and use of a site. They allow us to customise the web site to your needs. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. But you should note that Cookies may be necessary to provide you with some features of our on-line services.

Access to Information

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Links to other sites

From time to tine we may provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.